Cave Policies & Must Know Information

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CAVE POLICIES


  • Absolutely no food or drink in the treatment area. 
  • Dress in loose comfortable clothing
  • Must wear booties or change into clean white or light colored cotton socks to enter the Main Salt Cave. 
  • The Cave is a quiet environment. Talking and conversations are not permitted, unless you have reserved the space for a private event.
  • NO electronic devices in the salt room. We highly encourage you to keep all electronic devices in your car or you may leave it in a cubby with the front desk. We will not be responsible for any damage the salt may cause to these devices . Also these are a huge distraction to other guests. Come to relax :) 
  • Please do not leave the session after it starts unless it is an absolute emergency. You will NOT be permitted to re-enter the session if you exit. Please use the bathroom before you enter the cave. We can not control if people cough, sneeze or snore while in the cave. If you would like to book private sessions you may inquire with your cave host or if the location provides you may book one of the private or deluxe rooms - ( location specific)
  • Only 2 children per adult in cave during children's sessions.
  • Children under 16 must be accompanied by an adult.- Children under 16 are only permitted to visit during KIDS SESSIONS- inquire for schedule or request special accommodations. 
  • Please do no touch the walls, bricks or room decor. Yes, they are salt which is very fragile.  If you touch the salt it will cause damage.
  • Absolutely NO THROWING or removing salt from cave.
  • Treatment should be avoided during the acute phase of any illness, including the following: FLU, infections accompanied by fever, acute active tuberculosis, cardiac insufficiency, C.O.P.D. in the third stage, bleeding, spitting of blood, alcohol or drug intoxication, unstable or uncontrolled hypertension, and acute stages of respiratory diseases.
  • PLEASE DO NOT COME TO THE SALT CAVE IF YOU HAVE THE FLU OR A STOMACH VIRUS. You will be turned away and asked to reschedule if you appear ill. 
  • We have the right to turn anyone away whom we feel is too sick.
  • No wearing of excessive Essential Oils, Heavy Perfumes and lotions. No Smoking at least 1 hour before any services.


MUST KNOW INFORMATION :

No Smoking Before A Session

PLEASE DO NOT BRING IN OUTSIDE FOOD OR DRINK TO FACILITY UNLESS YOU HAVE BOOKED A PRIVATE EVENT 


Thank you for your understanding. 


These items may cause an allergic reactions in some of our guests. We want to provide an environment free of allergens so everyone can enjoy...



OUR RETURN POLICY

All Health, Wellness,Remedy and Beauty Items are FINAL SALE 

All CBD items are FINAL SALE

Home / Apparel / Jewelry Retail - Will receive STORE CREDIT within 30 days 

(any used or lit candle will NOT receive a store credit )  

Gift cards are NON REFUNDABLE 

Services once completed are NON REFUNDABLE 


LOST GIFT CARD POLICY

Treat your gift card like cash/currency. Lost Gift Cards CANNOT be replaced.

In order to redeem a gift card the customer MUST provide the physical gift card or the registry number. We cannot look up or recover lost Gift Cards.


FREE SESSION CARD POLICY

Free Session Cards have to cash value and cannot be combined or used towards other services. Free Session Cards or Bonus Cards and Promotions have restrictions and expiration's. No exceptions will be made for free promotions.


PRE-PAID SERVICES, TICKETS, OR PRIVATE PARTIES:

Natural disasters, weather related closings or any closures beyond the salt caves control will result in a credit to redeem services at a later date.
Refunds will not be issued. Service, ticket or party credits will be issued to the client account ONLY. 

WAIVERS

Please print and fill out the waiver(s) below that pertain to your appointment, and bring them to your session. 

Salt Cave Waiver (pdf)

Download

Deluxe Massage Chair Waiver (pdf)

Download

1 Hour Private Massage Waiver (pdf)

Download

Cancellation Policy

Reservations are required for large groups. Cancellations made 48 hours prior to appointment may receive a full credit to your account on a SINGLE service. For group bookings, 72 hours notice is required for any changes or cancellations to avoid fees. No call no show forfeit refund.  No refund on any specialty services that cancel within 24 hours. All forms of payment including gift card payment is subject to the cancellation policy.